Delivery & Returns
1. Delivery & Shipping
All orders are shipped with either Post Austria, GLS or UPS
We offer free shipping under the following thresholds:
Austria:
Free shipping for orders over EUR 29
(1 business day)
Belgium, Czech Republic, Denmark, Germany, Hungary, Luxembourg, Netherlands, Romania, Slovakia, Slovenia:
Free shipping for orders over EUR 129
(2 business days)
Poland:
Free shipping for orders over EUR 129
(3 business days)
Croatia:
Free shipping for orders over EUR 159
(2 business days)
France, Monaco:
Free shipping for orders over EUR 159
(2-3 business days)
Cyprus, Greece, Italy, Malta, Norway, Serbia, Sweden, Switzerland:
Free shipping for orders over EUR 159
(2-4 business days)
Bulgaria:
Free shipping for orders over EUR 159
(3 business days)
Ireland, Lithuania:
Free shipping for orders over EUR 159
(4 business days)
Estonia, Latvia:
Free shipping for orders over EUR 159
(4-5 business days)
Finland, Portugal, Spain:
Free shipping for orders over EUR 159
(4-6 business days)
Great Britain:
Free shipping for orders over EUR 199
(2-4 business days)
Canada, Israel:
Free shipping for orders over EUR 249
(3-7 business days)
Australia, Belarus, Bosnia and Herzegovina, Brazil, Martinique, Moldavia, Montenegro, New Zealand, Russia, Singapore, South Korea, Ukraine:
Free shipping for orders over EUR 299
(3-7 business days)
Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location. We are not responsible for delays caused by postal services, customs processes, or other unforeseen circumstances.
Note: International shipments outside the European Union may be subject to customs fees or import taxes. These charges are the responsibility of the customer.
If your country is not listed as a shipping option, please let us know and we will find a solution!
2. Returns & Refunds
We accept returns for both defective and non-defective products within 14 days of delivery, provided the item is in new condition and the original seal is intact.
Refunds are processed within 14 days and issued to the original payment method. Return shipping costs are the responsibility of the customer. No restocking fees apply.
We also accept exchanges for eligible products.
Important: As clarinet reeds are hygiene-sensitive products, items can only be returned if the original packaging seal remains intact and undamaged. This policy is in accordance with EU hygiene regulations.
For details about your statutory withdrawal right and the model withdrawal form, please see our Withdrawal & Model Form.
3. Defective or Damaged Products
If your item is defective or damaged, please contact us within 14 days for a replacement or refund at
info@reedfinder.com
.
We will provide assistance and arrange a replacement or refund where appropriate.
4. Help
If you have any questions or concerns about your order, shipping, or returns, please feel free to contact us:
Email:
info@reedfinder.com
