ReedFinder FAQs
Every reed we ship is measured and labelled before it leaves us, so you can scan it, rate it, and keep those ratings in your account. The badge tells you what happens on top of that.
Smart Selection means we hold enough of that reed, in that strength, to choose from. We measure the ones we have and put your box together out of them. Once you have rated a few, we match your box to your ideal parameters.
Measured & Labelled means we don't hold enough of that reed to choose from — you get the box as it comes, measured and labelled. Your ratings still count and still stay with you. But if you are currently the only player rating that reed, we can't promise the next box will be better than this one. If a reed later moves up to Smart Selection, your ratings are already there and start working straight away.
We measure every reed before it ships — strength, fiber characteristics, symmetry and a range of other parameters — and record how each one plays for you when you rate it. From those measurements and your ratings we build recommendation models that are yours alone. On your next order we use them to predict which individual reeds will suit your setup best, and those are the ones we pick for your box.
Reeds are delicate and require proper care to maintain their quality. Always store them in a reed case to prevent warping, avoid excessive moisture, and rotate between multiple reeds to prolong their lifespan. Proper handling ensures consistent performance.
Shipping typically takes 1-7 business days within Europe. Exact delivery times depend on your location and the shipping method selected at checkout.
Reeds are hygiene products, so they cannot be returned or exchanged. Accessories such as ligatures and reed trimmers can be returned within 14 days. Anything that arrives damaged or faulty is always replaced or refunded, reeds included — just contact us within 14 days. Read the full returns policy.
While our algorithm is highly accurate, it needs many datapoints to learn your preferences. If quality of the reeds doesn't improve over time, feel free to contact us for further assistance.
Yes! The first box of reeds we send out is just another, normal pack of reeds. Based on the ratings of these reeds, our algorithms will select the next matches based on your ideal strength and many other parameters. Every rating you give teaches the system to continuously improve its recommendation model.
A custom reed pack lets you choose reed type and target strength directly, and selection is primarily based on measured strength. A normal box order is best when you keep buying the same reed type: if you already rated that type, we can select reeds for you using your personal model, including strength and additional visual parameters.
Usually no. For reed types with enough ratings, and where we hold enough of that reed to choose from, personalized selection is applied automatically — those reeds carry the Smart Selection badge. You can still add a note if you want a specific direction, for example slightly stronger or slightly softer reeds.
We recommend rating a reed once you have completed your usual break-in routine. This gives the most accurate reflection of how the reed performs under real conditions.
Yes! If your reed gets better over time, update the rating. This way the recommendation algorithm benefits from the most up-to-date feedback. However, don't update the ratings if the reed's quality gets worse over time.
Once your recommendations feel consistently good, you no longer need to rate every single reed. To keep them accurate, we suggest rating at least your best and worst reeds, as these give the system the most useful feedback.
If you’ve started using a new mouthpiece, it’s best to reset your profile or contact us. Since mouthpieces greatly affect reed performance, your preferences may need to be recalibrated for optimal recommendations.
Additional Information
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the courier’s website for real-time updates.
Yes. We ship to every EU country and to a growing list of destinations beyond it, including the United Kingdom, Switzerland, Canada and Australia. See the full list of countries, prices and delivery times.
