1. Introduction
Welcome to ReedFinder. By accessing or using our services, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.

2. Definitions
Service: The reed analysis and recommendation services provided by ReedFinder, including the website, mobile applications, webshop, order management system, and customer support.
User: Any individual or entity accessing or using our services.

3. Eligibility and Account Security
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use our services. By creating an account, you confirm that you meet this requirement. Accounts must not be shared. If you are using ReedFinder on behalf of a company or institution, you represent that you have the authority to bind that entity to these Terms.

4. Use of Services
Our services are intended for personal and non-commercial use unless explicitly agreed otherwise. You must provide accurate and complete information when creating an account or placing an order. You agree not to misuse our services, including but not limited to attempting unauthorized access to our systems or using our platform for unlawful activities.

ReedFinder’s reed analysis and recommendations are based on user inputs, algorithms, and statistical models. We do not guarantee specific results or outcomes. Users acknowledge that reed performance is subjective and can vary based on individual playing style, equipment, and environmental factors.

5. Orders and Payments
All prices are in EUR and include VAT where applicable. Payment methods accepted include credit card, PayPal, and other options listed at checkout. A binding sales contract is formed once we send you an order confirmation by email. ReedFinder reserves the right to cancel or refuse any order if fraud or misuse is suspected.

Product images and packaging versions are for reference and may vary. Manufacturers may change packaging design, or edition labels over time. ReedFinder may fulfill an order with an older or newer packaging/version format, provided the reed is from the same brand and model and has the same essential characteristics as ordered.

6. Feedback, Recommendation Model, and User-Generated Content
By providing feedback, ratings, or scans, you grant ReedFinder a worldwide, non-exclusive, perpetual license to use, reproduce, modify, and analyze such data for the purpose of improving our services and algorithms. You confirm you have the right to provide such data and that it does not infringe third-party rights.

Personal identifiers will be removed, and data will not be shared with third parties without your consent.

7. Shipping and Delivery
All orders are shipped with either Post Austria, GLS or UPS. We offer free shipping on the following terms:
• Austria: FREE SHIPPING on all orders
• European Union countries: Free shipping for orders over €129
• Great Britain & Moldavia: Free shipping for orders over €199
• Canada & Israel: Free shipping for orders over €249
• Australia, South Korea, Singapore & Martinique: Free shipping for orders over €299

Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location. We are not responsible for delays caused by postal services, customs processes, or other unforeseen circumstances.

International shipments outside the European Union may be subject to customs fees or import taxes. These charges are the responsibility of the customer. If your country is not listed as a shipping option, please let us know and we will find a solution!

8. Returns and Refunds
Due to the hygienic nature of reeds, ReedFinder does not accept returns or exchanges, except in cases where the product is damaged during shipping or arrives defective.

To analyze, measure, and recommend reeds accurately, any seals or protective packaging elements of the original manufacturer’s packaging may be removed prior to resale. For this reason, reeds are not considered factory-sealed upon delivery.

If your item arrives damaged or defective, you must notify us within 14 days of delivery by contacting info@reedfinder.com. Upon verification, we will offer a replacement or refund at our discretion.

This policy is in accordance with EU Directive 2011/83/EU, Article 16(e), regarding hygiene-sensitive goods.

9. Intellectual Property
All content on ReedFinder, including logos, text, graphics, software, and proprietary algorithms, is the property of ReedFinder and is protected by copyright and trademark laws. Users may not reproduce, modify, reverse engineer, or distribute any content without prior written permission.

10. Privacy Policy
Our privacy practices are outlined in our separate Privacy Policy, which forms an integral part of these terms.

11. Limitation of Liability and Indemnification
ReedFinder is provided on an "as is" basis. We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability is limited to the amount paid for the services directly causing the issue. You agree to indemnify and hold ReedFinder harmless from any claims, damages, or losses resulting from your misuse of the service or breach of these terms.

12. Service Modifications and Termination
ReedFinder reserves the right to modify, suspend, or discontinue any part of its services with appropriate notice. We may terminate or suspend your account if you violate these terms or engage in harmful activities. Scheduled maintenance or unforeseen service interruptions are not grounds for liability.

13. Third-Party Links and External Services
Our platform may include links to third-party websites or services. ReedFinder is not responsible for the content or practices of these third parties, and your interactions with them are governed by their respective terms and policies.

14. Force Majeure
ReedFinder shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control.

15. Dispute Resolution and Governing Law
Any disputes arising from these terms or your use of the services shall first be attempted to be resolved through amicable negotiation. If no resolution is reached, disputes shall be submitted to binding arbitration, unless local law requires otherwise.

These terms are governed by the laws of Austria and the European Union.

If you are a consumer within the EU, you may also submit disputes through the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

16. Data Security and Cookies
ReedFinder employs reasonable security measures to protect your data. Our use of cookies is detailed in our Cookie Policy.

17. Notifications and Updates
We will notify users of significant changes to these terms via email or notices on our website. Continued use of our services constitutes acceptance of the updated terms.

18. Contact Information
Email: info@reedfinder.com

19. Hygiene Disclaimer and Consumer Acknowledgment
All reeds sold by ReedFinder are new and unplayed. Due to inspection and analysis prior to resale, the products are not factory-sealed, as disclosed on the product page at the time of purchase.

For analysis, measurement, labeling, and recommendation purposes, any seals, wrappers, or protective elements of the original manufacturer’s packaging may be removed, in whole or in part, prior to resale.

By purchasing from ReedFinder, you acknowledge that:
• The product may not be factory-sealed at the time of delivery.
• The reeds remain new and unplayed despite inspection and handling for analysis.
• Returns are excluded for hygiene reasons, except in cases of damage during shipping or defects upon arrival.

20. Severability and Entire Agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force. These Terms constitute the entire agreement between you and ReedFinder.

Thank you for choosing ReedFinder to enhance your music experience!