1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, and shipping address provided during account registration or placing an order.
Payment Information: Payment details processed securely by third-party payment providers.
Technical Data: IP address, browser type, and device information collected via cookies and analytics tools.
Feedback Data: Ratings and preferences submitted for reeds to improve our AI-based recommendation system.
2. How We Use Your Information
We use your data for the following purposes: To process and deliver your orders efficiently (performance of a contract). To enhance your experience by tailoring reed recommendations based on your feedback (with your consent). To improve our services through aggregated and anonymized data analysis (legitimate interests). To send important updates, promotional offers, and newsletters (with your consent). To comply with legal obligations where applicable.
3. GDPR Compliance
Under the GDPR, you have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data, subject to legal obligations.
Restriction: Restrict the processing of your data under certain circumstances.
Portability: Request transfer of your data to another service provider.
Objection: Object to the processing of your data for direct marketing or other legitimate interests.
To exercise any of these rights, contact us at info@reedfinder.com. You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.
4. Data Retention
We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Feedback and anonymized data may be retained for analytical purposes.
5. Cookies and Analytics
We use cookies and similar technologies to improve your browsing experience. Non-essential cookies (such as analytics cookies) are used only with your consent. You can manage your cookie preferences at any time through our cookie banner or browser settings. We also use analytics tools to gather non-identifiable data about site usage to improve our website and services.
6. Data Sharing and Third Parties
We do not sell or rent your personal data. We may share your data with payment processors to complete transactions securely, shipping providers to fulfill and deliver orders, and analytics providers to improve our website and services. Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your personal data.
7. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The latest version will always be available on our website, and significant changes will be communicated via email.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: info@reedfinder.com
English
